FREQUENTLY ASKED QUESTIONS

  • How can leasing customers obtain a copy of their lease agreements?
  • How will leasing customers make their make their monthly lease payments?
  • When will payments be deducted from the leasing customers’ accounts?
  • Why is the amount that is actually deducted from the leasing customer’s account different from the initial amount written on the lease?
  • Why is there a charge for sales tax or use tax?
  • What is the Loss and Damage Waiver Fee?
  • What should leasing customers do if they change their bank or bank account?
  • What can the leasing customer do if the equipment is not working properly?
  • Can leases be cancelled?
  • Are leases transferable?
  • What options do leasing customers have at the end of the lease term?
  • Can leasing customers pay off a lease early?
  • Who owns the equipment when the lease is over?

How can leasing customers obtain a copy of their lease agreements?

Customers may request a copy of their lease by emailing us at client.services@nlsequipment.com. Leasing customers will need to provide the business name, contact name, address, and phone number on record.

How will leasing customers make their monthly lease payments?

All payments will be deducted from the leasing customer’s bank account via Automatic Clearing House (ACH).

When will payments be deducted from the leasing customers’ accounts?

Monthly lease billing occurs on the first or 15th day of each month following lease inception. If the lease commences on any other day of the month, a partial/interim rent will be applied from the date the equipment is accepted to the first regular monthly billing date. The partial/interim rent will be debited from the account on the next business day after the lease booking date.

Why is the amount deducted from the leasing customer’s account different from the initial amount written on the lease?

The deduction includes, but is not limited to, the basic monthly payment, sales/usage tax, property tax, and an equipment Loss and Damage Waiver (LDW) fee (where applicable).

Why is there a charge for sales tax or use tax?

Leasing customers are responsible for any applicable tax levied on the lease payment or on the equipment. The sales/use tax will be assessed on lease payments based on the current state, county, and/or local tax rates in the jurisdiction where the equipment is located. It will be added to the basic monthly lease payment and debited from the leasing customer’s account on a monthly basis.

What is the Loss and Damage Waiver Fee?

In order to protect the leasing customer’s business and cover NLS Equipment from the loss and/or damage of leased equipment, the leasing customer will be asked to provide NLS Equipment with a certificate of business insurance naming NLS Equipment as loss payee and additional insured.

If the leasing customer does not provide a certificate of insurance to NLS Equipment, he or she will be required to purchase a Loss and Damage Waiver, and a monthly fee will be charged until the certificate is provided to NLS Equipment. Under the Loss and Damage Waiver, NLS Equipment will waive the leasing customer’s responsibility for keeping the equipment insured. Details describing this waiver may also be found in the lease agreement.

What should leasing customers do if they change their bank or bank account?

Leasing customers should email a copy of a check from their new account to client.services@nlsequipment.com..

What can the leasing customer do if the equipment is not working properly?

The leasing customer can contact either the equipment manufacturer (if it is under a service contract or warranty) or the ISO/vendor if there are problems with the equipment. NLS Equipment is not responsible for maintenance or servicing of any equipment.

Can leases be cancelled?

Because the lease is for a fixed-term agreement, it cannot be cancelled.

It can, however, be terminated early in several ways: customers can buy out the lease with the return of the equipment;or, transfer the lease to an acceptable third party.

Are leases transferable?

Leases may be transferred, subject to approval. Leasing customers should email client.services@nlsequipment.com. with business name, contact name, address and phone number on record and we will provide further information.

What options do leasing customers have at the end of the lease term?

Lease customers can return or purchase leased equipment if they provide written notice within 30 days of the end of the lease term. If no written notice is received, the lease will automatically continue on a month-to-month basis.

Can leasing customers pay off a lease early?

NLS Equipment will be happy to provide a buyout quote at any time during the terms of the lease. Interested customers can request this quote by emailing client.services@nlsequipment.com..

Who owns the equipment when the lease is over?

All leased equipment belongs to NLS Equipment. Lease customers can return or purchase leased equipment at the end of the lease.